# 🚀 Introducing Sentinel Tickets: Revolutionizing Discord Support At **Sentinel**, we’re always pushing the boundaries of what’s possible with Discord moderation and community management. Today, we’re thrilled to announce **Sentinel Tickets**, a brand-new feature that redefines how support tickets work on Discord. Unlike traditional ticket systems that rely on cluttered channels and category structures, **Sentinel Tickets leverages Discord Threads**, providing a seamless, organized, and efficient way to manage support requests. ### ✨ The Power of Threads With **Sentinel Tickets**, every support request is created as a **Discord Thread** under a dedicated support channel. This means:\ ✅ **Clean and Organized** – No more endless ticket channels filling up your server.\ ✅ **Seamless User Experience** – Users can interact within a thread, making conversations more structured.\ ✅ **Automatic Archiving** – Threads automatically archive after inactivity, keeping your server tidy. ### 📌 Premium-Exclusive Feature **Sentinel Tickets is available exclusively for Sentinel Premium users.** If you’re already on the **Premium Plan**, you can start using it immediately. Not Premium yet? Upgrade today to unlock this game-changing feature! ### 📜 Automatic Transcripts & Department Support 🔹 **Auto-Transcripts:** No need to manually save logs—Sentinel automatically generates transcripts for every ticket, ensuring records are always available.\ 🔹 **Department Support:** Department selection for tickets allowing for better organization and faster resolution. ### 🌍 Global Rollout – Available Now! We’re excited to announce that **Sentinel Tickets has officially rolled out globally!** All eligible **Premium** users can start using the feature today. Ready to take your Discord support to the next level? **Upgrade to Sentinel Premium** and start using Sentinel Tickets now! 🚀 Stay tuned for more updates and enhancements coming soon! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://sentineldocs.metatable.dev/blogs/introducing-sentinel-tickets-revolutionizing-discord-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.